For an AV integrator, it is important to be able to demonstrate the process by which you provide products and services. Through the years of industry expertise and successful installations, we've developed a meticulous process for providing the most creative and technologically advanced display solutions that has proven to ensure long-term customer satisfaction.
We refer to the IGI Process on our website. We don't go into every detail and lay out all of the steps in the process as that could be a website in itself, but we do cover the basics. Simply put, in order to maintain optimum quality and continued peak level performance of our systems, all product lifecycle stages, from design and build to integration and support, are performed by IGI's own skilled team of multi-disciplinary engineers, fabricators, programmers, installers and service technicians.
How complicated can it be? You may not believe our project management Gantt chart is over 150 steps long. Perhaps if you knew it could take 6-24 months just for a Fortune 50 customer to work through the sales and budgetary planning required before getting approval for a large-scale, high-resolution, advanced visualization project, you could begin to understand the massive scope that some of these highly sophisticated projects can get.
On the IGI Process page of our website we talk about the 8 primary areas that contribute to our operational success:
The IGI Process
- Thorough initial consultation to evaluate specific customer requirements
- Preliminary engineering exploration, concept validation and technology demonstration
- Comprehensive Site Survey
- System design and engineering
- System fabrication, pre-assembly and testing at IGI
- Pre-installation functional approval by customer at IGI
- System installation and training on-site
- Preventative maintenance and extended support
More Detailed Steps
These are typically broken down into as many as 17 more detailed process areas including: Lead/Initial Meeting/Contact, Conceptual Design/Quote, Proposal, Operational Planning, Post Sale and Award Kick-Off, Customer review, System Development, Material procurement, Pre-Installation Planning, Fabrication, IGI In-House Build and Test, System Demonstration, Customer Visit, Packaging and Shipping, Pre-Installation, System Installation, Project Closure, and then getting IGI Extended Support in place.
There are many more steps with even more detail to get to the 150+ possible steps in a large project with milestones for each major step and sign-offs by department heads for each major step. All this adds up to a highly refined project management process to ensure each project has every "i" dotted and "t" crossed, and along the way it each project passes through 12 review stages, 9 approval stages and 4 executive sign-offs.
Sometimes there can even be more steps, like when there is a changeorder requiring more hardware or a design modification, and sometimes there can be less steps, for example, when custom fabrication is not needed for the project. It is important to have a systems that takes everything into account, no matter what challenges, ideas or changes present themselves. It is all part of a well-defined process.
About IGI
Immersion Graphics, Inc. (IGI) provides audio visual design, engineering, consulting, product sales, control system programming, custom fabrication, installation, preventative maintenance, and extended support services out of its headquarters location in Detroit and west coast operation in Los Angeles. Additional offices are located in Indianapolis, and Grand Rapids.
Founded in 1998, IGI has installed numerous large-scale, ultra-high resolution systems throughout the U.S. in the automotive, higher education, medical, financial, and energy transmission markets, and for the United States military and other government agencies. Applications include industrial design, engineering and data visualization, mission-critical command & control room environments, presentation systems, video conferencing, digital signage, and a variety of commercial AV solutions for emerging markets where the simultaneous visualization of 3D models and complex data by a group is essential to effective decision making. To get an in depth look at what we do, see our website at www.werigi.com, we are IGI.
IGI is minority owned, veteran owned, and a small business and SBA 8(a) program graduate.
